We value all feedback positive and negative and we see enquiries as a live feed and aid for continual improvements and help us strive towards customer excellence.
Our reinstators and management carry I.D cards for the gas network that they are working on, it is your prerogative to ask to see this, please do not let anyone access your property unless they can show you an in date, relevant I.D card and then call the number on the card to verify the user.
“Thanks for making my experience with the Gas company such a good one.”
“I was so happy with the service I received.”
“We have found the guys in this gas repair team courteous and helpful. It must be a difficult job for them working in this heat and sometimes heavy rain. It has not always been easy for us to park in the road but the team have done their best to accommodate us.”
“Just a quick e-mail to say thanks to all the KLT team for their excellent work in Boughton Hall Avenue. The job has been executed to a very high standard, and considering the scale of the work, with minimal disruption to the residents. The team has been excellent – very happy to explain their work and to go into the technical aspects of the job. Our own newly paviour-blocked drive had to be excavated to secure a connection to the main for a neighbour and the re-instatement has been “invisible”. Similarly, all through the Avenue the team has used good quality turf for re-instatement in the grass verge, and the only excavation into the road surface itself has also “disappeared”.
“I’m a resident in Teddington were your workmen are doing the gasworks at the moment. I wanted to email you to say how impressed I’ve been by them. They are friendly, thoughtful and extremely tidy whilst carrying out these major works.”
“Your company has been undertaking work in our road and I wanted to say that Aaron and Craig have been delightful. Friendly, polite, communicative – and event went to the trouble of trying to alert neighbours to the fact that our front door had been left wide open!! Impressive!”
“I hope that you have an employee/s for the month award and would like to nominate Aaron and Craig who have been working in Wimbledon for the last few weeks. Always smiling they have been happy to answer questions and explain what was happening and what they were doing. I would also say that they have tried to sweep the area clean at the end of the day. A credit to your company.”